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We have partnered with Vet Help Direct to offer you another unique experience with Hillcrest Veterinary Hospital

Online Consults

Vet Help Direct is the online source of reliable vet advice for concerned pet owners, horse owners and farmers.

 No need to bring your pet to the practice if you are self-isolating, in an at-risk group or choosing to stay at home due to the Coronavirus outbreak.

 

We know that this is a worrying time for all of us and we would like to help alleviate some of the worries if your pet is unwell during this outbreak.

  • Register your name

  • Add Hillcrest Veterinary Practice

  • Add your Pet's details

  • Book an appointment

Already a registered?

If you are worried about the health of your pet, you can have a video consultation with Dr Megan Wassung or Dr Carra Walters, from your own home. We will be able to provide you with advice, follow up care and help make further arrangements with you, should there be a need for your pet to be at the practice for ongoing treatment. We are also able to prescribe medication that you can collect at our Hillcrest Veterinary Hospital dispensary without having to bring your pet in if it is not necessary.

 

Daniel Stewart [Animal Behaviourist] is available for online consultations to deal with any animal behaviour issues that you may be having with your pet. If you have a pet that is stressed, anxious or aggressive or if you would like any advice at all you can register and book a consult online.

DR MEGAN WASSUNG

[VET]

DR CARRA

WALTERS

[VET]

DANIEL

STEWART

[BEHAVIOURIST]

NO REPEAT CONSULTATION FEE IF YOU THEN HAVE TO BRING YOUR PET TO HILLCREST VETERINARY HOSPITAL

YOU DON'T HAVE TO BE A REGULAR CLIENT TO JOIN AN ONLINE CONSULTATION 

What kind of symptoms can be treated online?

 

This is by no means a complete list but some of the cases that we can treat online are:

[You can always call us on 031 765 3221 if you are unsure.]

  • Behavioural Issues with our experienced Animal Behaviourist, Daniel Stewart.

  • Ear infections

  • Wounds

  • Skin problems

  • Eye issues

  • Diarrhoea

  • Post op checks

  • Rabbits, guinea pigs and other small pets.

  • Weight clinics (teaching pet owners how to weigh and body condition score)

  • Discuss and visualise mobility problems

  • Face to face discussions of medical issues  

  • Show pet owners how to do procedures themselves like removing bandages and stitches, or emptying anal glands.

*Obviously, if your pet is in serious pain or bleeding uncontrollably then please rush them to us immediately. We are open for you 24/7, 365 days a year.

How to go about an online consult:

  • Sign up to the VETHELPDIRECT Hillcrest Vets platform via our website above. IT IS FREE to sign up. From here you can make a booking.

  • You will be sent confirmation of your appointment via email, the email will contain a link for you to login to at the time of your appointment.

  • Make sure you login via a connected mobile device that has a camera and speaker.

  • At the appointment time click Begin Video, check that you can see yourself in the video preview and the audio is working by the green dots moving up and down as you speak, then click Continue to the appointment.

  • Make sure you have your pet with you.

  • Your vet will then join the call.

  • Your vet will ask you a series of questions like they would in practice.

  • They may then ask you to show your pet on the video for example an infected area or lump, if you think you will need help to get your pet in the right position please ensure you have someone to assist you before the call starts.

  • Once the vet has been able to examine your pet they will then advise on the next course of action.

  • At the end of the call click end call.

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We are open for consultations by appointment during the following times:
Monday - Friday: 8:00 - 18:00

Saturday: 8:00 - 12:00

Sunday: Walk-ins from 8:00

Please Note: Consultations out of hours will incur a surcharge. All other charges are at the standard rates

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info@hillcrestvets.co.za

031 765 3221

32 Old Main Road, Cube House

Hillcrest, Durban,

KwaZulu-Natal

Copyright © 2020 | Hillcrest Veterinary Hospital